{"id":3,"date":"2025-06-19T07:52:42","date_gmt":"2025-06-19T07:52:42","guid":{"rendered":"https:\/\/langridgeholidaycottages.co.uk\/?page_id=3"},"modified":"2025-08-19T14:46:33","modified_gmt":"2025-08-19T14:46:33","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/langridgeholidaycottages.co.uk\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Langridge Holiday Cottages customer privacy notice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy notice tells you what to expect us to do with your personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"contact\"><\/a>Contact details<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Telephone: 07729 633869<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: davidlangridge1940@btinternet.com<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"collect\"><\/a>What information we collect, use, and why<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We collect or use the following information for <strong>the operation of customer accounts and guarantees<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Addresses<\/li>\n\n\n\n<li>Payment details (including card or bank information for transfers and direct debits)<\/li>\n\n\n\n<li>Purchase history<\/li>\n\n\n\n<li>Account information, including registration details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We collect or use the following information for <strong>service updates or marketing purposes<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Addresses<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We collect or use the following information to <strong>comply with legal requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Contact information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We collect or use the following personal information for <strong>dealing with queries, complaints or claims<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Address<\/li>\n\n\n\n<li>Payment details<\/li>\n\n\n\n<li>Account information<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"lawful\"><\/a>Lawful bases and data protection rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/getting-started-with-gdpr\/data-protection-principles-definitions-and-key-terms\/#lawfulbasis\" target=\"_blank\" rel=\"noreferrer noopener\">lawful bases<\/a> in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right of access<\/strong> &#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#roa\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right of access<\/a>.<\/li>\n\n\n\n<li><strong>Your right to rectification<\/strong>\u00a0&#8211; You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtr\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to rectification<\/a>.<\/li>\n\n\n\n<li><strong>Your right to erasure<\/strong>\u00a0&#8211; You have the right to ask us to delete your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rte\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to erasure<\/a>.<\/li>\n\n\n\n<li><strong>Your right to restriction of processing<\/strong>\u00a0&#8211; You have the right to ask us to limit how we can use your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtrop\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to restriction of processing<\/a>.<\/li>\n\n\n\n<li><strong>Your right to object to processing<\/strong>\u00a0&#8211; You have the right to object to the processing of your personal data. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rto\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to object to processing<\/a>.<\/li>\n\n\n\n<li><strong>Your right to data portability<\/strong>\u00a0&#8211; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtdp\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to data portability<\/a>.<\/li>\n\n\n\n<li><strong>Your right to withdraw consent<\/strong>\u00a0\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/privacy-notices-and-cookies\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtwc\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about the right to withdraw consent<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our lawful bases for the collection and use of your data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our lawful bases for collecting or using personal information for <strong>the operation of customer accounts and guarantees <\/strong>are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our lawful bases for collecting or using personal information for <strong>service updates or marketing purposes<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our lawful bases for collecting or using personal information for <strong>legal requirements <\/strong>are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our lawful bases for collecting or using personal information for <strong>dealing with queries, complaints or claims<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"infofrom\"><\/a>Where we get personal information from<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from you<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"retention\"><\/a>How long we keep information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We will only store your information for 1 year from your booking date in case you decide to rebook. After that all data will be deleted. For more information, see our guidance on <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/information-security\/data-storage-advice\/#howlong\" target=\"_blank\" rel=\"noreferrer noopener\">how long you should store information<\/a> .<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a id=\"complain\"><\/a>How to complain<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ICO\u2019s address:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Helpline number: 0303 123 1113<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: 20th August 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Langridge Holiday Cottages customer privacy notice This privacy notice tells you what to expect us to do with your personal 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